Booking with ActiveMed is simple, and our team is here to make the process as seamless and welcoming as the care you’ll receive.

You can:

• Book online via our website’s scheduling page

• Call, SMS or WhatsApp us directly for personalised assistance at (+65) 8597 7943

• Email us at info@myactivemed.com if you prefer written communication or have specific queries

We believe in meeting you where you are - whether you're ready to commit to a plan or simply exploring your options. From your first point of contact, our goal is to offer clarity, support, and a warm space where your journey toward healing and movement begins with ease.

Yes, we understand that plans can change & life happens. Please contact us at least 12 hours in advance to reschedule or cancel to avoid a late cancellation fee.

On our end, we will send you an SMS/WhatsApp reminder a day before your scheduled appointment so that you will be able to confirm your appointment with us or choose to reschedule to an earlier/later date/time or cancel the appointment.

We understand that life happens. We kindly ask for at least 12 hours' notice if you need to cancel or reschedule an appointment.

This helps us offer the slot to someone else in need and ensures continuity of care for all clients.

Late cancellations may incur a charge out of respect for our team’s time and planning.

At this time, we offer all physiotherapy and rehabilitation services in person, as we believe hands-on care and human connection play a key role in effective healing.

That said, we’re always listening. If you're unable to attend in person and would benefit from virtual support, we’re happy to explore how telehealth could be meaningfully integrated into your care plan.

Let us know your interest—we’re here to adapt and grow alongside your needs.

Comfort is key. We recommend wearing activewear or clothing that allows for easy movement—like shorts, leggings, or a t-shirt.

Your session may include guided movement assessments or therapeutic exercises, so attire that allows us to assess posture and mobility is ideal.

However if you are coming by from the office and did not bring along a set of activewear for your appointment, we can provide you with a dri-FIT top and shorts :)

Yes. Our team has in-depth experience working with professional athletes in individual & team sports for the local & regional teams, youth sports teams, and we also curate corporate wellness programs for company-wide initiatives for both SMEs & MNCs.

Whether it’s performance rehab, injury prevention, or on-site event coverage, we deliver care that supports both individual and group performance - with purpose and precision.

Absolutely. At ActiveMed, we believe in proactive health, not just reactive treatment. You don’t need to be injured to benefit from our care.

Whether you're looking to improve posture, manage stress, prevent injuries, or enhance physical performance, our team is here to support your goals with clarity, compassion, and expertise.

We also offer a range of restorative and performance-focused services—including clinical sports massage, trigger point dry needling, and clinical Pilates - designed to help you move better, feel stronger, and live more intentionally.

Because movement isn’t just medicine, it’s a lifelong investment in your wellbeing.

We do our best to accommodate bookings within a few working days, depending on your preferred practitioner and availability.

Your time and your wellbeing matters deeply to us. That’s why we do everything we can to ensure timely, accessible care when you need it most.

Need something sooner? For same-day appointments, just drop us a message via WhatsApp (+65 8597 7943) & we’ll do our best to make it happen.

Yes, definitely. You are welcomed to work with the practitioner you feel most aligned with based on comfort, goals, or area of expertise. We’re a multidisciplinary team, and we’ll always ensure the right fit for your journey.